Frequently Asked Questions

The Boilers Scotland online platform is a fully guided, intelligent digital journey that takes you from "my boiler needs replaced" to "installation booked and confirmed" - without ever needing to pick up the phone.

Built specifically for Scottish homeowners, landlords, and property managers, our platform uses a smart question-and-answer engine to understand your property, your heating needs, and your budget - then recommends the right boiler for your home.

Most customers complete the full journey - from answering the property questions to paying and receiving a booking confirmation - in under ten minutes. It is genuinely that straightforward.

We ask a few simple questions about your home. No technical knowledge is required:

• What type of property do you live in? (flat, terraced, semi-detached, detached)
• How many bedrooms and bathrooms do you have?
• What type of boiler do you currently have? (combi, system, or regular)
• How old is your current boiler?
• Are there any known issues with your current heating system?

Every answer you give directly influences the boiler recommendation you receive. A two-bedroom flat in Shawlands has very different heating demands to a five-bedroom detached home in Bearsden - our platform understands that difference and recommends accordingly.

This is not a one-size-fits-all approach. Each recommendation is tailored to your property's size, hot water demand, and heating requirements.

Our online platform is perfect for:

• Homeowners who want a straightforward, honest, and efficient way to replace an ageing boiler
• Landlords managing one or multiple properties across Scotland
• Property managers responsible for tenant welfare and heating compliance
• First-time buyers who have discovered their new home has an old or inefficient boiler
• Anyone who values transparency, quality, and convenience over traditional sales tactics

Yes. The price shown on your package summary is the price you pay. There are no hidden call-out charges, no additional labour costs discovered on the day, and no surprise add-ons. What you see is what you pay.

You pay a 25% deposit to secure your installation date. The remaining balance is due on the day of installation. No pressure, no hard sell - just a simple, transparent process.

Completely. All payments are processed by Stripe - the world's most trusted online payment platform, used by millions of businesses including Amazon and Google.

• Your card details are never stored on our systems
• All transactions are protected by 256-bit SSL encryption
• Stripe is PCI DSS Level 1 compliant - the highest security standard in the payment industry
• You receive an instant digital receipt and booking confirmation by email

The traditional boiler quote process requires waiting 24-48 hours for a call-back, a salesperson visit to your home, prices that often change after the site visit, and pressure to decide on the day.

With Boilers Scotland, you get an instant recommendation in under 2 minutes, complete the entire journey from your sofa, see fixed transparent pricing upfront, and book via a live calendar with instant confirmation - all with no pressure.

Every installation includes:

• Full supply and installation of your chosen Vaillant boiler
• Gas Safe registered engineers carrying out all work to the highest standard
• Magnetic filter installation to protect your new boiler from heating system sludge
• System inhibitor treatment to protect pipework and radiators
• Chemical system flush as standard
• Commissioning and testing of the full system before our engineers leave
• Full handover - we walk you through your new controls and answer every question
• Gas Safe certificate issued on completion
• Manufacturer warranty registration

Our most recommended model for Scottish homes is the Vaillant ecoTEC Pro - an ErP A-rated, highly efficient German-engineered condensing boiler perfectly suited to Scotland's demanding winter climate.

Pairing options for a Vaillant sensoHOME Smart Control and a Vaillant Magnetic Filter are also offered, with clear explanations of the benefits of each.

Our guided question engine is designed to remove that uncertainty entirely. However, if you would like to speak to one of our heating specialists before booking, our team is always available by phone or email to walk you through your options.

Absolutely. The exclusive 10-year guarantee on the Vaillant ecoTEC Pro is available on every eligible installation booked through our online platform. It is automatically included in qualifying packages.

This guarantee is available exclusively through Boilers Scotland - operated by A N Heating Services - and is made possible solely by the exceptional standard of workmanship our Gas Safe engineers deliver on every single installation. Vaillant recognise our quality. Our customers benefit from it.

You are not just buying a boiler. You are buying a decade of peace of mind, backed by Scotland's most trusted heating engineers and the strength of Vaillant's manufacturer warranty. The guarantee covers parts and labour for the full warranty period.

Once you are happy with your chosen package, our platform presents you with a live availability calendar showing genuine, real-time installation slots for your area. You simply select your preferred date and add any access notes for our engineers.

No more sitting by the phone waiting for a call centre to confirm availability. You see exactly when we can come, and you choose a time that works for your life - not ours.

Simply contact our team by phone or email and we will rearrange your appointment at no additional cost, subject to availability.

Yes. Our Gas Safe registered engineers cover the whole of Scotland - Glasgow, Edinburgh, Stirling, Perth, Dundee, Inverness, Aberdeen, Ayr, Kilmarnock, Paisley, Hamilton, and all surrounding areas. Whether you are in the heart of the city or in a rural Scottish community, we can reach you.

All boiler installations in Scotland are governed by Scottish Building Standards, which include specific Energy Efficiency (SET - Scottish Energy Efficiency Threshold) requirements. Unlike England and Wales, Scotland has its own regulatory framework for heating installations.

At Boilers Scotland, every installation is fully SET compliant as standard. This means:

• Your new boiler installation is fully legal and up to code
• Your home's EPC (Energy Performance Certificate) will accurately reflect the upgrade
• You are protected should you ever sell or rent your property
• Your installation is documented and verifiable for insurance purposes

Yes. Every installation carried out by Boilers Scotland - A N Heating Services - is fully compliant with Scottish Building Standards and SET energy efficiency requirements. Full certification and documentation is provided after every job. We handle all compliance paperwork on your behalf.

Absolutely. The platform works equally well for homeowners and landlords. Many of our landlord customers manage multiple properties through the platform, taking advantage of our transparent pricing and documented, compliant installations.